Project 01 · AI SaaS
Sensei AI & ShadeCoder
Product operations, customer support and growth work across two AI interview products serving global users.
Context
Turning product signals into a scalable operating system
Sensei AI provides real-time, personalized interview assistance, while ShadeCoder focuses on coding interview support. Operating both products means connecting user conversations, technical issues, subscription data, website performance and product feedback instead of treating them as separate tasks.
Products I operate
Product operations
- Monitored product health, user activity and website performance
- Reproduced bugs, documented findings and validated fixes with developers
- Converted recurring feedback into clearer product flows and documentation
- Built SOPs and repeatable workflows for recurring operational tasks
Customer operations
- Supported global users across Intercom, email and Discord
- Handled account, billing, subscription and technical troubleshooting
- Organized community and support signals into actionable priorities
- Connected support insights with product and UX improvements
Selected 2026 dashboard snapshots
Product scale I helped operate
3,000+customer conversations handled
2,000+members supported in the Discord community
US$400K+successful payment volume represented in subscription operations
42K / 57KSensei AI unique visitors / pageviews in a recent 90-day snapshot
64K / 84KShadeCoder unique visitors / pageviews in a recent 90-day snapshot
700+active subscriptions represented in the product account snapshot
These figures describe the scale of products and operating systems I supported; they are not presented as revenue or traffic generated solely by one person.
Capabilities
Product descriptions link to the official Sensei AI and ShadeCoder websites.